Embarking on the solar journey is an exciting decision for homeowners in San Antonio, marked by the anticipation of HOA approvals and CPS design acceptance. However, the joy can turn into frustration when a dreaded failure notice arrives from CPS after patiently waiting for the installation process to unfold. The looming question for homeowners facing this predicament is, how can they rescue a failed solar installation? In this guide, we explore the steps to take when confronted with a CPS failure notice, offering insights into resolving the situation and ensuring your solar dreams see the light.
1. Understanding the Challenge: A failure notice from CPS can range from a minor inconvenience requiring simple fixes to a nightmare scenario involving protracted battles over design approval. The severity often depends on the interpretation of CPS inspectors and the responsiveness of the solar company. Homeowners must grasp the complexity of the situation, realizing that in some cases, the blame lies not solely with the solar installers but also with the ever-changing and sometimes complex rules set by electric companies.
2. Taking Control of the Situation: Feeling helpless is not the only option when faced with a failed solar inspection. The first step is to initiate communication with your solar project manager, unraveling their perspective on the situation. Simultaneously, contact CPS’s DG design approval department to understand the utility’s side of the story. While it’s common to obtain more information from CPS, it doesn’t automatically mean they are in the right. In many instances, lengthy approval processes can be attributed to the complexities introduced by electric companies and their stringent rules.
3. Proactive Resolution Strategies: Taking a proactive approach can be crucial in resolving the deadlock between solar companies and CPS. If you find that the solar team and CPS engineers are not effectively communicating, request proof of the solar team’s positions and provide it directly to CPS engineers. Additionally, consider filing a Better Business Bureau (BBB) complaint against the electric company. Despite their monopoly status, electric companies are often sensitive to negative publicity that may lead to political pressure for deregulation. Leveraging these channels can expedite the resolution process.
Conclusion: In the face of a failed solar installation, homeowners in San Antonio are not powerless. By understanding the challenges, taking control of the situation through effective communication, and implementing proactive resolution strategies, it’s possible to navigate through the complexities and secure approval to power on. The key lies in being informed, assertive, and persistent.
Call to Action: If you believe the solar contractor bears responsibility for the failed inspection, consider filing a BBB complaint against them. Your proactive efforts can contribute to not only resolving your situation but also holding solar contractors accountable for their role in the process.